Privacy Policy

Privacy Policy – Joosubs Furniture

Joosubs Furniture (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.

1. Information We Collect

We may collect the following information when you interact with our website, services, or stores:

  • Personal details: name, contact number, email address, billing and delivery address.

  • Payment information: processed securely via Shopify Payments or third-party providers (we do not store your full credit card details).

  • Order details: products purchased, order history, delivery preferences.

  • Technical data: device information, IP address, browser type, cookies, and analytics data.

  • Marketing preferences: newsletter subscriptions, competition entries, and survey responses.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer service and support.

  • Improve our website, services, and product offerings.

  • Personalise your shopping experience.

  • Send marketing communications (where you have consented).

  • Comply with legal and regulatory obligations.

3. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active.

  • Remember your preferences.

  • Analyse traffic and browsing behaviour.

  • Improve advertising relevance.

You can disable cookies in your browser settings, but some site features may not function properly.

4. Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties for business purposes, including:

  • Shopify (our e-commerce platform provider).

  • Payment processors (e.g., PayFast, PayPal, or bank partners).

  • Delivery and logistics partners to fulfil your orders.

  • Marketing and analytics providers (e.g., Facebook, Google Ads) to improve customer engagement.

Each third party is required to handle your information securely and lawfully.

5. Data Retention

We will retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights (POPIA)

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your data.

  • Withdraw consent for marketing communications.

  • Request deletion of your data (subject to legal requirements).

To exercise these rights, contact us at [063 315 9201].

7. Security of Information

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no online system is completely secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

For questions about this Privacy Policy or how we handle your information, please contact us:

Joosubs Furniture
📍 34 Bunsen , Industria West
📧 joosubsmarketing@gmail.com
📞 063 315 9201